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Live Chats

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Live Chat through the Web Site is another channel that customers can chat with staff. When customers contact the Live Chat channel, the service provider can provide information. Or get complaints immediately. CCRM Applications can be launched immediately.

IP-PBX Solution

IP PBX Solutions is an IP-based office telephone system that supports the 1-1,000 internal line. It also supports businesses with many branches and wants to communicate between them (VoIP). greatly

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IVR is an autoresponder. Voice messages are recorded in various service menus. To allow customers to select service sequences in the service menu before sending them to the service. The system can provide voice data to answer basic questions automatically.

Computer-to-computer connection system By using the telephone system as a medium of communication.
The system interacts with the user by voice. While users will order or request service to the system by pressing the number buttons on the dial.
Phone to operate the operating system as desired. It is an alternative for those who do not have access to the interiors.
The net

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CTI (Computer Telephony Interface): the connection of the Call Center with the telephone system and the CRM system to provide efficient staff and system services. It can also connect to other databases of customers as well.

One important function at the heart of the Call Center is CRM. CTI is a link between the Call Center and CRM systems, so that the caller can see the customer information from the CRM system for use during the conversation. Real Time

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Knowledge Base

Knowledge Base: KB is a hub for data collection and knowledge. The library model that the caller needs to use when serving information. This system will find and access data easily. The information may be in the Knowledge Base itself or just a link to other information. Knowledge Base also has an Expert Directory that allows users to contact. Experts are convenient Callers can access information quickly for efficient data sharing with KB contacts. Unlimited storage of information. Access Control. Who should look or write. KB system to keep information. Increasingly accurate at all times.

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C-Logic can make outgoing calls. 3 format is

  1. Manual Call is a design call. Enter the destination number to make a call.
  2. Preview Call is to connect the telephone system to the customer database. For employees to study customer information before making a call. By dialing it. Employees can dial numbers displayed on the database to make a call (Click To Call).
  3. Predictive Call is to put hundreds of analyzed data and distribute it to employees. The system automatically makes an automatic call and sends it to the caller when it can contact the customer. The system will work with the various campaigns that are set up.

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C-CRM consists of 4.

  1. Customer Profile is a database of heavy customers. Database contains customer history. The system can be added. Edit customer information while serving. And also have a history of the customer.
  2. Ticketing Complaints Employees will use the ticketing system to record customer complaints. Include coordination to solve problems. The system records all complaints and reports.
  3. Knowledge Base is the knowledge base of the company's products and services. Employees will find information from this section in the service provided by the system. The program allows employees to find information quickly.
  4. Reporting is the employee's CRM reporting system, which can be used to analyze data for layering and marketing strategies.

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User Interface

C-Logic Soft Phone is a program for employee use. Used for making and receiving calls. The system displays statuses such as:

  • Login – Out – Break Time
  • Dialed call
  • Incoming call
  • Received line volume
  • The volume of calls that the queue is on.
  • Unacceptable call volume
  • Call status can be saved.
  • Can listen to conversations back.

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C-Voice Recording

C-Recording: is a telephone conversation recording system. The system will record all calls. The system can be called backwards.

  • Date, year, or any time.
  • Choose from incoming or outgoing numbers.
  • Can be selected from an internal number or employee name.
  • The system can be listened to while the service is being serviced.
  • The system can retrieve reports back.

Benefits of C-Voice Recording

  • To find five conversations between customers and employees backwards.
  • Can be evaluated for the services of employees.
  • Record important conversations.
  • To check the employee's service.

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C-Reporting: is the reporting system of all Call Center teams that are contacted, the system will record all work status. This can be viewed on the back-up or on-screen display to show the status (Dashboard).

  • The amount of lines that were in contact at that time.
  • The amount of lines the employee is serving.
  • The volume of calls that the contact is waiting for.
  • The amount of wire that an employee can not answer.
  • All the states the employees are serving.
  • Average staffing rates for each voice call.

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C-Logic Call Center supports and provides 3 services.

  1. On Premise: This is where the customer buys the system and thinks at his own office. Customers will invest once in the system. The team will consult the entire system design and teach the use of both viewers and systems and users.
  2. System Rental: is a lease of the system from CTC Logic, where CTC Logic will be the system architect to install the customer's premises. Customers pay monthly bills. Chartered for customers who do not want to invest once and do not have a system administrator. The team will consult from the beginning to find the most appropriate solutions. CTC Logic will oversee the system and after-sales service throughout the contract period.
  3. Cloud Call Center : คือการที่ลูกค้าเช่าระบบเป็นรายเดือนโดยที่ระบบไม่ได้อยู่ที่สถานที่ของลูกค้า ลูกค้าชำระค่าบริการเป็นรายเดือน เหมาะสำหรับลูกค้าที่มีพนักงานและสถานที่อยู่แล้ว ขอดีคือลูกค้าไม่ต้องมีความรู้เรื่องระบบและเป็นการลงทุนที่ต่ำมาก

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