ACD: automatic line distribution system

ACD: This is a very important part of the Call Center.

  • The system can distribute the customer's phone to only authorized personnel. Always keep in touch with your available staff.
  • Flexibility in determining how to distribute calls, checking the knowledge of staff who answer calls to the Skill Base Routing.
  • สามารถกำหนดลำดับความสำคัญของสายที่เข้ามาในระบบได้

For more information: 085 108 5588