C-CRM consists of 4.
- Customer Profile is a database of heavy customers. Database contains customer history. The system can be added. Edit customer information while serving. And also have a history of the customer.
- Ticketing Complaints Employees will use the ticketing system to record customer complaints. Include coordination to solve problems. The system records all complaints and reports.
- Knowledge Base is the knowledge base of the company's products and services. Employees will find information from this section in the service provided by the system. The program allows employees to find information quickly.
- Reporting is the employee's CRM reporting system, which can be used to analyze data for layering and marketing strategies.
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