Knowledge Base: KB is a hub for data collection and knowledge. The library model that the caller needs to use when serving information. This system will find and access data easily. The information may be in the Knowledge Base itself or just a link to other information. Knowledge Base also has an Expert Directory that allows users to contact. Experts are convenient Callers can access information quickly for efficient data sharing with KB contacts. Unlimited storage of information. Access Control. Who should look or write. KB system to keep information. Increasingly accurate at all times.
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