C-Reporting: is the reporting system of all Call Center teams that are contacted, the system will record all work status. This can be viewed on the back-up or on-screen display to show the status (Dashboard).
- The amount of lines that were in contact at that time.
- The amount of lines the employee is serving.
- The volume of calls that the contact is waiting for.
- The amount of wire that an employee can not answer.
- All the states the employees are serving.
- Average staffing rates for each voice call.
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