C-Reporting: is the reporting system of all Call Center teams that are contacted, the system will record all work status. This can be viewed on the back-up or on-screen display to show the status (Dashboard).

  • The amount of lines that were in contact at that time.
  • The amount of lines the employee is serving.
  • The volume of calls that the contact is waiting for.
  • The amount of wire that an employee can not answer.
  • All the states the employees are serving.
  • Average staffing rates for each voice call.

For more information: 085 108 5588